MyGov is an innovative platform launched to ensure citizens’ engagement in decision making by the Government so that the goal of “Good Governance” for building India is achieved. MyGov has been established as Government of India’s Citizen Engagement Platform which collaborates with multiple Government bodies/ Ministries to engage with citizens for policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare.

MyGov platform is a unique first of its kind participatory Governance initiative involving the common citizen at large. The idea of MyGov brings the Government closer to the common man using online platforms, creating an interface for healthy exchange of ideas and views involving the common citizen and experts with the goal to contribute to the social and economic transformation of India. Since its launch on 26th July 2014, by Hon’ble Prime Minister, Shri Narendra Modi, MyGov has more than 30.0 million registered users as on 31st March 2023. Almost all Government Departments leverage MyGov platform for their citizen engagement activities, consultations for﷽ policy formulation and also to disseminate information to citizens for various Government schemes and programs.

The MyGov India platform is designed to be accessible to all citizens, with features such as Groups, Do, Discuss, Poll, Survey, Talk, Quiz, Pledge, Innovative Challenges, Campaigns, Podcast, Media, as well as the ability to submit suggestions and feedback directly to various government departments and ministries. The MyGov India project has been successful in engaging citizens across the country, with over 3 crore registered users and more than 55 lakh comments, 14 lakh task submissions, 2 crore participation in quiz, 1.5 crore pledge taken and 20 lakh votes in polls received on various topics. The platform has played a significant role in shaping government policies and initiatives, and has been praised for its innovative approach to citizen engagement and participation. In addition to this the platform gets more than 10,000 posts per week on various issues which are analysed and put together as suggestions for the concerned departments who can transform them into actionable agenda. Groups and creative corners are an important part of MyGov. In addition to the MyGov platform, there are currently 22 MyGov state instances in various states of India. These state instances are designed to provide a platform for citizens of each state to engage with their respective state governments and contribute towards the development of their states. Through the MyGov state instances, citizens can access information about state-level policies and initiatives, participate in online discussions and forums, share their feedback and ideas, and connect with government officials. The state instances also provide a range of services such as online consultations, discussion forums, polls and surveys, and a feedback mechanism for citizens to voice their concerns and opinions. The 22 states where MyGov state instances are currently operational are Arunachal Pradesh, Assam, Chhattisgarh, Dadra and Nagar Haveli & Daman and Diu, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu and Kashmir, Jharkhand, Karnataka, Ladakh, Madhya Pradesh, Maharashtra, Manipur, Mizoram, Nagaland, Rajasthan, Tamil Nadu, Tripura, Uttar Pradesh and Uttarakhand. These state instances have been instrumental in promoting citizen engagement and participatory governance at the state level, and have received widespread recognition and appreciation from citizens and policymakers alike.

Technology Brief of MyGov:

MyGov India leverages several technologies to facilitate citizen engagement and participation in governance. Here are some of the key technologies used by the platform:

Overall, MyGov India’s technology stack is designed to create a seamless user experience and facilitate citizen engagement in governance. The platform’s use of modern technologies ensures that it can adapt to changing user needs and scale up to meet the demands of a rapidly growing user base.

One of the key features of MyGov platform is that it is available in 12 different languages, including English, Hindi, Assamese, Bengali, Gujarati, Kannad, Tamil, Telugu, Malay𝓡alam, Punjabi, Marathi, Odia.

API Gateway Components of MyGov:

Overall Architecture of API Gateway and Dashboard:

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